I didn't receive the email with the disconnection guidelines.
If you disconnect from your partner, both partners will automatically receive an email with guidelines outlining: (1) how to extend the data recovery period (2) how to purchase chat records and album backup services.
If you didn't receive this email, please send an inquiry to our Help Center (feedback@between.us) and we'll check it out.
※Please send us the inquiry using the email address that matches your Between ID.