If you’re not receiving the password reset email, please read the information below:
- See if your Between ID matches with your exact email address (please check for typos).
- See if your email account is inactive or dormant.
- Check to see if the email filtered into a different email inbox, such as the spam folder.
- Check if there is a spam filter set up (If yes, please disable the spam filter for a moment).
If your situation doesn’t apply to any of the above situations, please send us an inquiry using the email address that you’re using as your Between account to our Help Center (firstname.lastname@example.org). We’ll reset your password for you.