There can be 3 reasons if data is not restored after reconnecting:
- At least one of you have reconnected with ID that was not previously connected.
- You or your partner pressed Clear instead of Restore after reconnecting
- It has been more than 30 days since disconnection
If the above doesn't apply to you, please send us an email with you & your partner's Between ID (email address)
*Contact us at email@example.com