There are two circumstances that prompt the connection screen to appear.

• Your existing account got disconnected from your partner.
• You logged in using an account that you weren't using previously so it wasn't linked to your partner.

Please check first to see if you logged in using the account you used to use.

If you're still wondering about the account connection status, please send us an inquiry to our Help Center (feedback@between.us) using the email address you used to sign into your Between account.

※Please send us the inquiry using the email address you are using as your Between ID.