Account/Connect

About Sign up

• [An important message from Between]
• Can I sign up using any email address?
• What is account verification?
• Can I create multiple IDs?

About Forgot ID/PW

• I forgot my Between ID.
• I forgot my password.
• I forgot my ID and password.
• I'm not getting the password reset email.
• I was resetting my password but the "server under maintenance" message popped up.
• I deleted the email address that I used to register as my Between ID.

About Change/Delete Account

• I want to change my ID.
• I'm trying to change my ID but it says I'm already signed up.
• I want to change my ID but I forgot my password.
• I want to delete my Between account.

About Facebook

• What is Sign up with Facebook/Sign in with Facebook?
• I linked my account with Facebook but I can't seem to log into Between.
• I linked my account with Facebook but I deleted my Facebook account.

About Dormant Account

• What is a dormant account?
• What will happen to the dormant account?
• If I did sign-in but the partner didn't, then the account would turn to a dormant account?
• I want to re-activate the dormant account but I forgot My ID/password.
• I received the "Account to be dormant" email and I want to delete the ID.
• Currently using Between but received an email regarding the dormant account.
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About Connect / Reconnect

• I signed up, but don't know how to connect with my partner.
• My partner is able to use Between but I can only see the connection screen.
• I want to reconnect with the partner I disconnected with.
• I'm trying to reconnect with my partner but I changed my number.
• Due to personal reasons, I can't reconnect with my partner within the data recovery period.
• I want to use my current account with a different partner.

About Disconnect

• I broke up with my partner. What is 'Disconnect'?
• I broke up with my significant other but I want to keep the data we shared.
• I didn't receive the email with the disconnection guidelines.
• I opened the app after having not used it for a while and the Connect screen popped up. Did my partner disconnect from me?

About Back up/Restore

• I reconnected with my partner, but I can't restore my existing data.
• If I purchase a paid product, will it alert my partner?
• I want to know if my purchase was successful.
• I purchased a backup product but didn't receive an email. / I would like to receive the email again.