Using Between

About Back up/Restore

• I want to know if my purchase was successful.
• I purchased a backup product but didn't receive an email. / I would like to receive the email again.

About Hearts/Stickers

• What are 'hearts'?
• I want to purchase stickers.
• I changed my device and my recharged Hearts have disappeared.
• My payment was processed but my Hearts haven't been recharged.
• There has been a duplicate payment with my Hearts purchase.
• I can't find the stickers I bought.
• See all 11 articles…

About Between Plus

• What is Between Plus?
• What is the difference between a subscription and a 'Couple Lifetime Plan'?
• I want to cancel Between Plus.
• I want to know if my subscription cancellation was properly processed.
• My payment went through but I still don't have Between Plus applied to my account.
• My Between Plus service stopped suddenly.
• See all 12 articles…

About Security

• I didn't sign up but I just received a sign up email.
• I'm using Between but received a notification that someone else is accessing my account.
• What is 'Access Device Info'?
• Can other people access my data?

About Using

• [Android] I'm not getting push notifications.
• [iOS] I'm not getting push notifications.
• I lost my mobile phone.
• I changed my mobile phone device.
• I changed my phone number.
• I forgot my lock passcode.
• See all 18 articles…

About Home

• I want to decorate Between Home
• I want to set my location.
• Will the weather change if my partner logs out?
• I want to reset my Home screen.
• What is 'Notifications'?

About Photos

• What is Story and Albums?
• I want to upload photos to my Album.
• Can I add photos to an existing Story?
• I want to edit an uploaded photo.
• I want to learn more about 'Notes.'
• How do I use the Favorites?
• See all 7 articles…

About Chat

• What is a "GIF Selfie"?
• What is a "Free Call"?
• What is a 'Voice Call'?
• What is the 'Sticker Suggestion' feature?
• I want to download my chat history.
• What does the heart mean? How do I know if my partner saw my message?
• See all 17 articles…

About Calendar/Special Day

• I want to record my Special Days.
• What is the difference between Event and Special Day?
• Can my partner see what I added on the Calendar?
• I want to change the counting method of my main Special Day.
• I want to share my Between calendar with an external calendar.

About PC version (Windows & Mac)

• I want to download Between for PC.
• Can I signup using Between for PC?
• Which features will I be able to use on the PC version?
• I want to remove the ads in my chat window.
• Can I send files on Between for PC?
• The “Network condition is unstable” message popped up as I was logging in.
• See all 7 articles…